FAQs

Frequently Asked Questions

1. How do I know if a part fits my machine?

The fastest way:

  • Machine make & model
  • Serial number (if available)
  • Part number (if you have it)

Send it to us and we’ll verify compatibility before you buy.
Because returning the wrong part wastes everyone’s time (and money). 

305-793-0567 or sales@certusequip.com

2. Do you sell used parts?

No. We sell new OEM and new aftermarket parts only.
No mystery history. No “it should work.” No surprises.

3. How fast do you ship?

Fast. Like same-day handling fast.

  • Orders placed early usually ship the same business day
  • Typical delivery: 2–4 business days within the continental U.S.
  • Expedited shipping available upon request (Link to quote) or 305-793-0567.

This is one of our biggest advantages — and customers feel it.

4. Where do you ship from?

We ship from multiple U.S. warehouses to get parts to you faster.
That means:

  • Shorter transit times
  • Fewer delays
  • Better reliability
5. Do you ship internationally?

Yes, select international shipping is available.
Contact us (link to quote)  first so we can quote it properly and avoid customs headaches. 305-793-0567

6. Can I pick up my order locally?

If local pickup is available for your item, we’ll let you know. Availability depends on the warehouse location. 305-793-0567

7. What payment methods do you accept?

We accept:

  • Major credit cards
  • Secure online checkout
  • Klarna, AfterPay
  • Apple Pay
  • Google Pay
  • Approved third-party financing (for equipment) (Link to financing)
8. Do you offer financing?

Yes — financing is available on equipment purchases through a trusted third-party provider. (Link to Financing)

9. What is your return policy?

Returns must be:

  • Approved first (RMA required)
  • Unused and in original condition

Some items will be subject to a restocking fee.
Electrical parts, custom orders, and special items may be non-returnable.

If there’s an issue — talk to us first. We’re reasonable humans. (Link to returns policy)

10. What if my part arrives damaged or defective?

Contact us immediately with photos and order details.
We’ll work with you to resolve it quickly — repair, replacement, or next steps.

11. Do your parts come with a warranty?

Yes. Warranty depends on the manufacturer and part type.
We’ll gladly explain coverage before or after purchase.

12. Can you help me diagnose a problem?

Yes — within reason.
We’re not guessing, but we can:

  • Help identify likely issues
  • Verify correct part selection
  • Prevent unnecessary purchases

Sometimes the cheapest fix is the right diagnosis, not a new part. 305-793-0567

13. Do you provide manuals or technical documentation?

If manufacturer documentation is available, we’ll point you in the right direction.

14. Do you sell new and used equipment?

Yes. We sell and rent:

  • Scissor lifts
  • Forklifts
  • Telehandlers
  • Other access and material-handling equipment

Availability changes often — contact us for current inventory.

15. Are your used machines inspected?

Yes. All equipment is inspected and serviced as needed before delivery.

16. Why should I buy from you?
  • Fast shipping
  • Huge catalog
  • Verified parts
  • Excellent customer service
  • Thousands of satisfied customers